Data controller: Mechapro2 Ltd trading as Mechapro
Registered address: Luton, Bedfordshire, UK
Email: info@mechapro.co.uk
Phone: 07918 661535
Applicable law: UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018
Effective date: April 2026

Privacy Policy

Last updated: April 2026

1. Who We Are

Mechapro2 Ltd trading as Mechapro is a mobile vehicle diagnostic, servicing and mechanical repair business based in Luton, operating across Bedfordshire, Hertfordshire, Buckinghamshire and surrounding areas.

For the purposes of UK data protection law, Mechapro2 Ltd is the data controller of your personal information. This means we are responsible for deciding how and why your personal data is used.

2. What Information We Collect

Information you provide to us directly

✅ Your full name

✅ Phone number and email address

✅ Home address, workplace or location of the vehicle

✅ Vehicle registration number, make, model, year and engine specification

✅ Description of the fault or service required

✅ Payment details

✅ Any information provided when contacting us by phone, WhatsApp, website form, email or text message

Information we generate during the service

✅ Diagnostic findings and fault codes

✅ Service history, repair notes and job records

✅ Photographs or videos of the vehicle condition or repair

✅ Quotations, invoices and payment records

✅ Customer communications and correspondence

Information collected automatically from our website

✅ IP address and browser type

✅ Device information

✅ Pages visited and time on page

✅ Referring website address

✅ Cookie and tracking data where applicable

3. How We Use Your Information

We use your personal information to:

✅ Respond to your enquiries and provide quotations

✅ Book, manage and confirm appointments

✅ Carry out diagnostics, servicing and repairs

✅ Process payments and issue invoices

✅ Communicate with you about your booking, job or vehicle

✅ Maintain service, repair and warranty records

✅ Improve the quality of our services

✅ Comply with legal, tax and accounting obligations

✅ Prevent fraud or misuse of our services

✅ Send service-related follow-up communications where appropriate

4. Our Lawful Basis for Processing

Under UK GDPR, we process your personal information on the following lawful bases:

Contract

When we need your information to provide a quotation, booking, diagnostic or repair service

Legitimate interests

To run and improve our business, maintain service records, and protect against fraud or disputes

Legal obligation

Where we are required to keep records for tax, accounting or legal compliance

Consent

Where you have agreed to optional uses such as marketing communications or non-essential cookies

5. Sharing Your Information

We do not sell your personal data. We may share your information only where necessary with:

✅ Payment processing providers

✅ Accountants or bookkeeping services

✅ Website hosting or IT service providers

✅ Parts suppliers or trade partners where required to complete your booking

✅ Legal, regulatory or government authorities where required by law

✅ Insurance providers or dispute resolution services where necessary

We only share the minimum information required for the specific purpose. Any third parties we work with are required to handle your data securely and in accordance with applicable data protection law.

6. Cookies

Our website may use cookies and similar technologies to support functionality, analyse traffic and improve the user experience. Where required by law, a cookie notice will be displayed when you visit the site.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. How We Store and Protect Your Data

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse or disclosure.

Your data may be stored in email systems, invoicing software, booking records, secure cloud storage, website management platforms and messaging platforms used for customer communication.

No method of transmission or storage over the internet is completely secure. We cannot guarantee absolute security, but we take data protection seriously and review our practices regularly.

8. How Long We Keep Your Data

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, tax and accounting requirements.

✅ Customer, invoice and payment records: up to 6 years or as required by law

✅ Job and repair records: retained where needed for warranty, service history or dispute handling

✅ Enquiry data: retained for a reasonable period in case you return to proceed with the service

When data is no longer required, it is securely deleted or anonymised.

9. Your Rights

Under UK data protection law, you have the right to:

✅ Request access to the personal data we hold about you

✅ Request correction of any inaccurate information

✅ Request deletion of your data in certain circumstances

✅ Request restriction of processing in certain circumstances

✅ Object to certain types of processing

✅ Request a copy of your data in a portable format where applicable

✅ Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding.

If you are unhappy with how your data has been handled, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Third-Party Links

Our website may contain links to third-party websites including payment providers, review platforms and social media pages. We are not responsible for the privacy practices of those sites. We recommend reading their privacy policies separately.

11. Children

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised effective date. We encourage you to review this page periodically.

13. Contact Us

For questions about this Privacy Policy or how your data is used, please contact:

Mechapro2 Ltd trading as Mechapro

Email: info@mechapro.co.uk

Phone: 07918 661535

Website: www.mechapro.co.uk