Privacy Policy

1. Who We Are

Mechapro is a mobile mechanic service based in Luton, Bedfordshire. We are committed to protecting your privacy and handling your personal data responsibly. Contact: info@mechapro.co.uk | 07918 661535.

2. What Data We Collect

We collect the following personal data when you contact us or use our services: your name, phone number, email address, vehicle details (make, model, registration), service location, and payment information. We also collect website usage data through analytics cookies.

3. How We Use Your Data

We use your data to: provide the services you've requested, communicate with you about your booking, send you quotes and invoices, maintain service records for warranty purposes, and improve our website and services.

4. Legal Basis

We process your data on the following legal bases: contract performance (to provide our services), legitimate interest (to communicate with you and improve our services), and consent (for marketing communications, which you can opt out of at any time).

5. Data Sharing

We do not sell your personal data. We may share your data with: parts suppliers (to order correct parts for your vehicle), our insurance provider (in the event of a claim), and analytics providers (anonymised website usage data).

6. Data Retention

We retain your personal data for as long as necessary to provide our services and meet our legal obligations. Service records are kept for 6 years for warranty and tax purposes. You can request deletion of your data at any time.

7. Your Rights

Under GDPR, you have the right to: access your personal data, correct inaccurate data, request deletion of your data, restrict processing, data portability, and object to processing. To exercise any of these rights, contact us at info@mechapro.co.uk.

8. Cookies

Our website uses essential cookies for functionality and analytics cookies to understand how visitors use our site. You can control cookie settings through your browser. Analytics data is anonymised and does not identify individual users.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact

If you have any questions about this privacy policy or how we handle your data, please contact us at info@mechapro.co.uk or call 07918 661535.