Terms and Conditions

Terms & Conditions – Mechapro

1. About Mechapro

Mechapro provides mobile vehicle diagnostics and repair services in Luton and surrounding areas. All services are carried out at the customer’s requested location unless otherwise agreed.

2. Quotations & Estimates

All quotations are based on information provided at the time of booking.
If additional faults are discovered during inspection, further costs will be discussed and approved before work continues.

A quotation is not a fixed price unless explicitly stated in writing.

3. Call-Out & Diagnostic Fees

Call-out and diagnostic charges are payable regardless of whether repair work proceeds.

Diagnostic services cover professional fault investigation and testing procedures. A diagnostic fee does not guarantee a repair unless further work is authorised.

Where agreed, the call-out portion may be deducted from labour if repair work proceeds.

4. Parts Deposits & Advance Payments

Where parts must be ordered, full or partial payment may be required in advance.

Deposits taken for parts are used to secure and purchase vehicle-specific components. Once parts have been ordered, deposits are non-refundable unless the supplier accepts a return without restocking charges.

If a customer cancels after parts have been ordered, any restocking fees or non-returnable items will be deducted from the deposit.

5. Cancellations

Appointments must be cancelled at least 24 hours in advance.

Cancellations within 24 hours may result in loss of call-out charge or deposit.

6. Customer-Supplied Parts

Mechapro does not provide warranty on customer-supplied parts.

If customer-supplied parts are incorrect, faulty, or incompatible, additional labour charges may apply for refitting or removal.

We reserve the right to refuse installation of substandard or unsafe parts.

7. Warranty

Parts supplied and fitted by Mechapro are covered under the manufacturer’s warranty.

Labour warranty applies only to the specific work carried out and does not cover:

• Pre-existing faults

• Wear and tear

• Unrelated mechanical or electrical failures

• Failures caused by misuse or neglect

Warranty claims must be assessed by Mechapro before any third-party repair work is carried out.

8. Mobile Work Disclaimer

As services are performed outside of a workshop environment, certain environmental factors may affect repair times or conditions.

Customers must provide a safe, legal and suitable working area.

Mechapro reserves the right to refuse or suspend work if conditions are unsafe.

9. Payments

Payment is due immediately upon completion of work unless otherwise agreed in writing.

Mechapro is not VAT registered. All prices quoted are final and VAT is not applicable.

Failure to make payment may result in recovery action and associated costs.

10. Limitation of Liability

Mechapro shall not be liable for:

• Hidden or pre-existing vehicle defects

• Indirect or consequential losses

• Loss of earnings or business interruption

Liability is limited to the value of the work carried out.

11. Governing Law

These terms are governed by the laws of England and Wales.

REFUND POLICY – Mechapro

1. Deposits for Parts

Deposits taken for parts are used to purchase vehicle-specific components required for the agreed repair.

Once parts have been ordered from suppliers, deposits are non-refundable unless the supplier accepts a return without restocking fees.

If a cancellation occurs after parts have been ordered:

• Any restocking fees charged by the supplier will be deducted from the deposit.

• Non-returnable or special-order parts are not refundable.

2. Deposits for Booking Slots

Deposits taken to secure an appointment are non-refundable if cancellation occurs within 24 hours of the scheduled appointment time.

Cancellations made more than 24 hours in advance may be eligible for rescheduling.

3. Diagnostic & Call-Out Fees

Diagnostic and call-out fees are non-refundable once the service has been provided.

A diagnostic fee covers professional time, testing procedures and expertise, regardless of whether further repair work is authorised.

4. Refund Processing

Where a refund is approved, it will be processed to the original payment method within 5–10 working days.

5. Statutory Rights

This policy does not affect your statutory rights under UK consumer law.

Now the important one:

PRIVACY POLICY – Mechapro

1. Who We Are

Mechapro provides mobile vehicle diagnostics and repair services in Luton and surrounding areas.

For data protection purposes, Mechapro is the data controller of your personal information.

2. What Information We Collect

We may collect:

• Name

• Phone number

• Email address

• Vehicle registration number

• Address/location for service

• Payment details (processed securely via third-party payment providers)

We do not store full card details.

3. How We Use Your Information

We use your data to:

• Provide quotes and book appointments

• Carry out diagnostics and repairs

• Process payments and deposits

• Communicate regarding your vehicle

• Maintain service records

• Comply with legal obligations

We do not sell your personal data.

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity (to provide services you request)

• Legal obligations

• Legitimate business interests

5. Data Sharing

We may share limited information with:

• Parts suppliers (where necessary to order vehicle-specific components)

• Payment processors

• Accounting services

We do not share data for marketing purposes.

6. Data Retention

We retain customer data only as long as necessary for:

• Service history

• Warranty purposes

• Accounting and legal requirements

7. Your Rights (Under UK GDPR)

You have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of data (where legally permissible)

• Object to processing in certain circumstances

Requests can be made via the contact details on our website.

8. Data Security

We take reasonable technical and organisational measures to protect your data.

Payments are processed securely through third-party providers.

9. Cookies

Our website may use basic cookies for functionality and analytics.

10. Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website.

Chargebacks & Payment Disputes

If a customer initiates a chargeback or payment dispute through their bank or card provider without first contacting Mechapro to resolve the matter, this will be considered a breach of these Terms.

Where services have been provided or parts have been ordered in accordance with the agreed booking, Mechapro reserves the right to:

• Submit all relevant documentation to the payment provider, including invoices, booking confirmations, communications and proof of parts purchase.

• Recover any unpaid sums, including administrative costs incurred due to the chargeback.

• Refuse future services to customers who initiate unjustified payment disputes.

Deposits for parts or confirmed booking slots are subject to the Refund Policy outlined above and are not refundable where conditions have been met.

Nothing in this clause affects a customer’s statutory rights under UK consumer law.

Cancellations & No-Show Policy

Appointments may be cancelled or rescheduled free of charge if at least 24 hours’ notice is given.

Cancellations made within 24 hours of the scheduled appointment time may result in loss of the booking deposit or call-out charge.

If a customer is unavailable at the agreed time and location, and reasonable waiting time has passed, the appointment may be treated as a late cancellation.

We understand that unforeseen circumstances can occur. Where possible, we aim to reschedule appointments fairly and reasonably.

Payment Disputes

If a customer has any concerns regarding a charge, they should contact Mechapro directly so the matter can be resolved promptly.

Where services have been provided or parts have been ordered in accordance with an agreed booking, Mechapro reserves the right to provide relevant documentation to payment providers in the event of a chargeback or payment dispute.

Warranty & Guarantee

Work Done Properly. Backed with Confidence.

All repairs carried out by Mechapro are performed using structured diagnostics and manufacturer-standard procedures.

Parts Warranty

Parts supplied and fitted by Mechapro are covered by the manufacturer’s warranty, subject to their terms and conditions.

Labour Guarantee

We stand behind our workmanship. Labour warranty applies to the specific repair carried out and covers faults directly related to the work performed.

What Is Not Covered

Warranty does not cover:

• Pre-existing or unrelated faults

• Normal wear and tear

• Customer-supplied parts

• Issues caused by misuse or external damage

If you experience a concern related to work we have completed, contact us directly and we will assess it promptly and professionally.

We aim to resolve all concerns fairly and professionally.